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Consultant - CRM System and Business Insights

London, UK

Job Type


Full time

£55,000-£65,000 (plus bonus and benefits)

About the Role

Our client, a rapidly-growing boutique life science consultancy founded in 2019, specializes in driving innovation for life science companies of all sizes, from early-stage start-ups to top-ten pharma. Renowned for their collaborative, client-focused approach, they deliver customized solutions that create long-term partnerships and bring real value to clients’ organizations.

Role Overview:
We are looking for a talented Consultant to join the CRM System and Business Insights team. In this role, you will support pharmaceutical and biotech clients in driving innovation, particularly in CRM System and Business Insights strategy and implementation.

Your responsibilities will include:

Designing and optimizing customer excellence operating models and business processes
Implementing systems (e.g., defining user requirements, designing user journeys and flows, planning and overseeing user acceptance testing)
Managing change (e.g., project planning, communications, and user training)
Engaging with key decision-makers and driving high-quality project materials and client deliverables
Conducting primary and secondary research
Creating and overseeing project plans for CRM strategy implementation
Supporting client IT teams in managing and prioritizing system enhancements



Minimum of a 2.1 scientific or technical undergraduate degree
Advanced degrees (e.g., MBA, MSc, MPharm, or PhD) are advantageous but not essential
Work Experience:

2-4 years’ experience in business transformation, systems implementation, and/or product management
Familiarity with CRM systems (e.g., Veeva CRM, Salesforce)
Pharmaceutical industry experience or consulting experience is a plus
Experience with business insights tools (e.g., Qliksense, Power BI, Tableau) and KPI design is a plus
Team management experience is a plus

Skills and Competencies:

Strong analytical and critical thinking skills
Excellent time-management, multi-tasking, and problem-solving abilities
High attention to detail and commitment to quality
Professional communication skills (oral, interpersonal, and written)
Exceptional collaboration skills and ability to work in cross-functional teams
Proficiency with MS Office suite (PowerPoint, Excel, Word, Outlook)
Passionate, proactive, and committed to professional service

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Thanks for applying, our team will be in touch!

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